Attitudes, Emotions & Ethics

Chapter 4 mental attitudes, Emotions & Ethics Learning Points: 1. Individual differences come upon behavior in organizations. 2. Attitudes, emotions, and moral philosophy combine with personality, perception, and ascription to make people unique. 3. Individual singularity is a study managerial challenge, and it is one reason in that location is no single best way to manage people. A.(a)Attitude : P.108 A mental tendency expressed by evaluating an entity (a person, an mark or situations) with near degree of favor or disadvantage (usually refer to animals, coworkers, colleagues, your suffer appearance, religion and politics). b) Attitude includes 3 components (ABC Model) 1) scratch (Emotion/feeling) It is measured by physiological indicators, such as jumble response or origin pressure (skin turns red, high blood pressure if you are angry or dislike something). 2) behavioural Intenti ons Intention to make according to your attitude. e.g. If your attitude toward women in heed is positive, then you volition be supportive & cooperative. 3) Cognition (thought) It refers to a persons perceptions or beliefs. e.g. I believe women who stack are bad. reflects the cognitive component of an attitude. B.

Cognitive Dissonance (clash) A state of tautness that is produced when an individual experiences conflict between attitudes and behavior. e.g. A salesman is required to portion out damaged TV fo r abundant remove price, without telling ! the justness to customers. This creates conflict : concealing information is wrong (attitude) but has to sell defective TV (behavior). What will the salesman do in cast to reduce this tension? Managers should do : They should be aware of the fast change of behavior of the workers. C.(a)How Attitude is form : 1) By make Experience Special features : *attitudes that held are...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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