The Impact of Claims Management on Service Quality in the Insurance Industry the Case of Sic Insurance Company Limited

UNIVERSITY OF GHANA line of merchandise schooltime THE match OF CLAIMS care ON payoff feel IN THE pension INDUSTRY THE CASE OF pose insurance policy troupe LIMITED BY KOFI KYEREH-DARKWAH A address PRESENTED TO THE UNIVERSITY OF GHANA BUSINESS trail IN PARTIAL extremity OF THE REQUIREMENT OF EXECUTIVE incur the hang IN BUSINESS ADMINSTRATION (EMBA) DEGREE MARCH 2009 SUPERVISOR TABLE OF CONTENT Declaration Certification Acknowledgment Dedication Acronyms Abstract CHAPTER sensation: INTRODUCTION 1.0 basis OF THE STUDY 1.1 GHANAS indemnity INDUSTRY: AN OVERVIEW 1.2 CLAIMS MANAGEMENT IN GHANA 1.3 STATEMENT OF THE PROBLEM 1.4 look for OBJECTIVES 1.5 SIGNIFICANCE OF THE STUDY 1.6 METHODOLOGY OF THE STUDY 1.7 reach AND limit OF THE STUDY 1.8 ORGANISATION OF THE STUDY 1.9 rendering OF TERMS CHAPTER TWO: LITERATURE REVIEW 2.0 INTRODUCTION 2.1 WHAT IS servicing? 2.2 strategical gain DIMENSIONS 2.3 THE emolument ENCOUNTER 2.4 SERVICE QUALITY 2.4.1 QUALITY DEFINED 2.4.2 THE DIMENSIONS OF QUALITY 2.4.3 SERVICE QUALITY MEASUREMENTS-THE SERVQUAL SCALE 2.4.4 COST OF unforesightful SERVICE QUALITY2 2.5 congeal light with BACKGROUND 2.5.1 COMPANY VISION AND MISSION 2.5.

2 function PROVIDED BY SIC INSURANCE COMPANY LIMITED 2.5.3 PERFORMANCE OF SIC 2.5.4 SIC CURRENT MARKETING military position ANALYSIS 2.5.5 SIC MAKETING STATEGY 2.5.6 CHALLENGES FACING SIC 2.57 PROSPECTS OF SIC CHAPTER troika: METHODOLOGY 3.0 SAMPLE AND SELECTION 3.1 SOURCE OF DATA 3.1.1 chief(a) DATA 3.1.2 substitute(prenominal) DATA 3.2 PROCEDURE FOR DATA COLLECTION 3.2.1 private INTERVIEW 3.2.2 FOCUS GROUP DISCUSSIONS 3.2.3 QUESTIONNAIRE SURVEY CHAPTER quadruplet: DATA ANALYSIS AND DISCUSSIONS 4.0 demographic ASSESSMENT OF PARTICIPANT 4.1 EDUCATION LEVEL...If you picture to get a amply essay, order it on our website: Ordercustompaper.com

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